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- Buyer, in accordance with the Turkish Commercial Code No. 6102; He/she is responsible for checking defects during the delivery of the products he/she has ordered.

- If there is a clearly visible defect in the delivered products, the Buyer is obliged to notify the Seller within 3 (three) days, in accordance with Article 23/c of the Turkish Commercial Code No. 6102. Otherwise, the Buyer will be deemed to have accepted the delivered product in its defective condition, in accordance with Article 223 of the Turkish Code of Obligations No. 6098.

- The Buyer is obliged to inspect and control (inspect the product and/or have it examined) against non-obvious (hidden) defects in the products delivered to him, and if he detects/has a defect in the products within 8 (eight) days from the delivery date, the Seller immediately contacts the Seller. or there is an obligation to notify. Otherwise, the Buyer will be deemed to have accepted the delivered product in its defective condition, in accordance with Article 223 of the Turkish Code of Obligations No. 6098.

- The Buyer is obliged to submit a return request via the Website together with the defect notice and send the product to the Seller in the exact and complete condition in which it was received. In order for the Buyer to return the delivered product for any reason; The product must be kept in its original packaging and returned with all packaging materials intact, without any physical damage. In addition, all originals and copies of the delivery note and invoice must be sent with the products.

- Apart from the damage caused by the delivery carrier, if there is any abnormal situation such as damage, dents or wetness that can be noticed without opening the package; The buyer must request the delivery person to prepare a report.

- The seller carries out the necessary checks after duly notifying and then delivering the product to him; If the Buyer is correct in his statements, he replaces the defective product and delivers it to the Buyer at his own expense. The buyer may also request a refund if he wishes. In this case, the refund will be made within 10 (ten) business days.

- In cases where the possibility of replacing the returned defective product with a non-defective product is eliminated due to the new one being out of stock or similar compelling reasons, the Seller declares and undertakes to refund the product price to the Buyer in the same way as it was collected, without paying any interest or expense.

- In product returns, the provisions of the Tax Procedure Law No. 213 and relevant legislation are reserved, and the Buyer and Seller are obliged to comply with the specified provisions.